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Technical Applications Scientist 1

Company name
Illumina, Inc.

San Diego, CA

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Do you want to make a difference? Illuminas mission is to improve human health by unlocking the power of the genome. If that inspires you, lets talk. Weve built a culture fueled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Our people and our technology change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. Life at Illumina is about working with teammates who are deeply passionate about what we do, because we know that our work has the power to improve lives. Were an established company with a track record of phenomenal growth. Just check out our investor events and presentations to learn about our financial accomplishments. Our growth isnt just in financials, weve been busy hiring the best and the brightest. Perhaps thats why MIT has ranked Illumina near the top of its Worlds Smartest Companies each of the last three years. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you. Join the journey of a lifetime. Join Illumina. Position Summary: As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on sample preparation and run quality analysis. As a key member of the Customer Solutions Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides is customers with world class technical support. Candidates will receive extensive product training, competitive salaries and stock. Illumina is growing rapidly and offers excellent opportunities for career development. All About You Responsibilities: Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers Handle problem recognition, research, resolution, and follow up for routine and complex problems. Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers Illumina, Inc., 5200 Illumina Way, San Diego, CA 92122 USA Develop, write, and edit technical documentation and training materials for internal and external customers. Participate in core product sustaining and development teams. Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists Log and manage customer feedback using Illuminas case tracking database Education: Ph.D., M.S, or B.S. with plus 3 years relevant lab experience in molecular biology, genetics, bioinformatics or related field. Requirements: Customer support experience highly desirable. Practical Sequencing experience desirable Excellent analytical, problem solving and interpersonal skills required Outstanding written and verbal communication and training skills a MUST Willing to travel up to 10% Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at ************. To learn more, visit: *****************************************************************

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Company info

Illumina, Inc.
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Company Profile
As a startup, Illumina aspired to transform human health. Our initial products enabled researchers to explore DNA at an entirely new scale, helping them create the first map of gene variations associated with health, disease, and drug response. Every breakthrough opened up a new world, and showed us how much further there is to go.While the rate of progress is accelerating exponentially, we are only beginning to understand the clinical significance of the genome. What causes a cancer cell to mutate? What is the origin of a puzzling disease? Is it possible to prevent the next outbreak? Or safeguard the world’s food supply? These are just a few of the challenges that inspire us to push the boundaries of our imagination.

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