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Associate Director/Sr. Manager Patient Access Policy amp Advocacy

Location
Seattle, WA

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Job Summary: Manage the day-to-day activities related to the Patient Support Program for Nanostring diagnostic products. Responsibilities include developing project processes in coordination with the external vendor, ensuring SOPs and contractual metrics are followed, driving best practices and ensuring project metrics are met. Additionally, this position will develop new metrics aligned to our business needs to measure productivity and customer/patient satisfaction. It will involve focused collaboration with sales/sales operations/marketing /medical communication leadership to ensure the field has appropriate tools and data to track performance, and that the program value is realized through seamless positive patient experience through all components of the program. In addition, the individual will be responsible for developing patient support and access strategies/planning for current and future diagnostics products. This person will also lead and execute the National/Regional Patient Advocacy engagements and planning. Lastly, the individual will establish themselves as the internal leader regarding legislative and policy expertise that may impact Nanostring or the diagnostic marketplace. *Remote role, can be based anywhere in US Mainland* Essential Duties: Work directly with Market Access Management team in creating the strategic plan for Patient Support Program (PSP) to ensure flawless execution and create access and awareness of the PSP to all internal and external stakeholders. Manage day-to-day relationship with the hotline vendor to ensure seamless experience for customers; understand vendor methods and processes to address customer needs.u00a0 Track status of reimbursement services and patient assistance hotline. Develop, design and communicate key metrics analysis to assess the on-going PSP operation. Analyze future reimbursement services and patient assistance support needs. Develop strategic and implementation plans to address portfolio needs.u00a0 Develop and manage overall annual expenses/budget related to PSS program.u00a0 Maintain communication with business leaders to identify changes in market conditions which would lead to favorable/unfavorable variance to budget/forecast. This person will also be responsible for collaboration and communication with all Directors within the Managed Markets department.u00a0 Effectively interact with additional departments and stakeholders within Nanostring organization: sales leadership, sales training, medical affairs, product strategy, government affairs and senior management team to understand the core elements of the program, operational components and value to internal and external stakeholders. This will include training and educating the components of the program to key constituents, collaboration in the development of strategic recommendations with marketing to build awareness and seamless interaction with Medical Communications and their function as it relates to common stakeholders. Responsible for education, communication and outreach to large practices, and laboratories interested in utilizing the PSP for their patient population. This will include travel to various sites (TBD) that need further education, update and support associated with the components of the PSP. Other Duties as assigned. Responsible for leading legislative and policy work for Nanostring such as PAMA legislation and other policies that impact the diagnostic marketplace. Leading the submission of CPT coding application strategy, process and implementation for existing and future products. Working with and in partnership with Marketing, this Individual will lead National and local Advocacy efforts for Nanostring for existing and future products. In addition, the person will be the lead/liaison for advocacy with pharma regarding future companion diagnostics products and portfolio. This person will directly manage assigned vendor relationships and be the primary Nanostring contact for legislative, policy updates and other landscape events in the market. Requirements: Requires Bachelors/Master degree in sciences or marketing or equivalent combination of relevant educational professional experience. Previous experience in launching new oncology products or indications via PSP programs. Minimum of 12 years of experience in the pharmaceutical/biotech industry, oncology experience preferred. Minimum 7 years of experience in health care and reimbursement operations call center management/vendor management, reimbursement services and or patient assistance. Demonstrated success with vendor partnerships. Previous work on vendor related side pertaining to Reimbursement Support programs preferred. Basic knowledge of Medicaid, Medicare (MACu2019s and CACu2019s), Reimbursement Services and programs, Federal Marketplace (VA/DoD), Oncology State Societies, Regional Health Plans, National Health Plans, Physician Network influences, emerging Clinical Pathways and product distribution. Advanced knowledge of physician practices, budgets, legal guidelines and regulations in the health care industry. Excellent time management and project management skills. Ability to make effective presentations to audiences of various sizes and organizational levels. Strong analytical and data management skills. Strong strategic, creative and conceptual thinking skills. Proficient in use of Microsoft Office and other standard software programs (Word, Excel, PowerPoint.) Strong planning, organizational and facilitation skills. Highly effective communication skills and ability to work with various stakeholders internally and externally. Ability to travel approximately 20-30% (4-6 nights per month.) Other: See benefits at NanoString NanoString is an EOE NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website. #LI-MS1

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